Privacy Policy

Information We Collect

At REMAX PROFESSIONALS, we collect information to provide you with the best real estate services possible. This may include:

• Personal identification information (name, email address, phone number, mailing address)
• Property preferences and search criteria
• Financial information relevant to real estate transactions (with your explicit consent)
• Communication records and correspondence
• Website usage data and cookies for improved user experience

How We Use Your Information

We use the information we collect for the following purposes:

• To provide real estate services and property search assistance
• To communicate with you about properties, market updates, and services
• To process real estate transactions and related documentation
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To send you relevant market information and property alerts (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With your explicit consent
• To trusted third parties who assist us in operating our website and conducting business (subject to confidentiality agreements)
• When required by law or to protect our rights and safety
• To other real estate professionals as necessary for transaction completion
• To MLS systems and real estate boards as required for property listings and transactions

MLS and Real Estate Board Information

As members of the Vancouver Island Real Estate Board and participants in the MLS® system, certain property and transaction information may be shared within these professional networks in accordance with board rules and regulations. This sharing is essential for the proper functioning of the real estate market and protecting consumer interests.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and analyze website usage. Cookies are small files stored on your device that help us:

• Remember your preferences and search criteria
• Analyze website traffic and usage patterns
• Provide personalized content and property recommendations
• Improve website functionality and user experience

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information
• Opt-out of marketing communications
• Request deletion of your personal information (subject to legal and business requirements)
• Withdraw consent for data processing where applicable
• File a complaint with relevant privacy authorities

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.